Refunds/Cancellations

In the event that you have to cancel your UCE vacation, please see the guidelines below in order to do so. Cancellation requests must be received in writing (by email is acceptable) from each guest canceling their reservation. We make a great commitment in bringing such an ultimate experience to our guests and, therefore, the deposit of $150 per person is non-refundable regardless of circumstances. However, the balance of your cruise commitment is refundable at the following rates:

 

Cancellation Date:                      Refund Amount

Before Friday, November 1, 2019;  All monies paid except the $150 non-refundable deposit

After Friday, November 1, 2019;  No Refund Allowed

UCE Vacation Protection - starting from $109/pp.

UCE wants you to have the best vacation ever, with nothing to think about except how much FUN you're going to have. That's why we offer the UCE Vacation Protection starting from prices as low as $109/pp. (Interior), $119/pp. (Oceanview), and $149/pp. (Balcony).  This Vacation Protection is available because unfortunately, the unexpected does sometimes occur.  Please select this option on your Registration Form, or contact travel@infornogroup.com to have this option added.   
 

Question: Why should I purchase UCE Vacation Protection?

Answer: You’ve saved, you’ve waited and now you’re all set to go have a great experience. Preparing for your experience includes protecting yourself from unfortunate occurrences that threaten to interfere with your best-laid plans. By purchasing the vacation protection, you can receive reimbursement for your otherwise non-refundable cancellation penalties, medical costs, baggage loss and delays, as well as gain access to a wide range of traveler’s assistance services.  Here are a few requirements: 

 

Any vacation should be hassle free, and worry free. Like every other part of your cruise with us, we make it easy to relax and do nothing but look forward to a great vacation. We know travel plans can be disrupted by the unforeseen, so we are pleased to offer BookSafe Travel Protection.

  • You're covered for trip cancellation, trip interruption and trip delay.

    • BookSafe provides reimbursement for the prepaid, non-refundable, unused portion of your vacation should you need to cancel or interrupt your vacation due to unexpected illness, injury, job termination and other covered reasons as listed in the plan. The plan also covers additional out-of-pocket expenses for meals and accommodation, as well as for travel expenses to catch up to the vacation due to covered travel delays. Best of all, if your reason for cancellation is not covered for reimbursement under the plan, we provide you with a credit for a future cruise.

  • Lost Luggage

    • BookSafe provides coverage for loss, theft, damage or delay of your luggage and personal belongings brought with you on the cruise.

  • Medical Expenses & Transportation

    • BookSafe reimburses medical expenses incurred as a result of illness or injury that occurs during your vacation. The plan also provides emergency medical transportation coverage to transport you to the nearest appropriate medical facility to treat your condition.

  • Covered 24/7 Around the Globe

    • BookSafe provides an international, around-the-clock hotline with services including weather and travel advisory information; lost luggage and travel document assistance; cash transfer assistance; emergency medical and legal referral assistance; travel arrangement assistance; and medical consultation and monitoring. (Services provided by Travel Guard).

Reservation Transfers

If you are unable to attend the UCE vacation and would like to transfer your reservation to another party, this is allowed and such transfers must be made no later than Friday, November 1, 2019. In order to make the transfer, the guest must contact us at travel@infornogroup.com to confirm this update, and have the new guest complete a new Registration Form found HERE.  There is a $100 additional transfer fee due at the time of transfer, which may be split in any manner between the transferor and the recipient.

©2019 by Inforno Group, LLC